Venue Manager (Visitor Experience)

The Bush Theatre is looking for an experienced, well organised and creative Venue Manager (Visitor Experience).

We are looking for an individual to lead our public facing operations focusing on our reception and box office, and house management for our programme of shows and activities, ensuring the best possible welcome for our community of visitors, and realising the potential of our offer to achieve a maximum return for the organisation. 

In this role you will:

  • Be responsible for the day to day management of our front of house and box office operations. Deputising for the Venue Manager (Bar and Food) in managing the bar and catering operations as needed
  • Be responsible with the Venue Manager (Bar and Food) for leading our front of house teams, communicating effectively to ensure the motivation of these staff and the smooth running of all front of house operations
  • With the Venue Manager (Bar and Food) lead the Bush Theatre’s coordinated approach to welcoming our community, working closely with the General Manager and ensuring that all staff fully understand and are fully committed to this approach
  • Realise ambitious commercial operations sales targets relating to merchandise sales while supporting the Bush’s vision, values and strategic objectives, ensuring we are accessible and appealing to a diverse range of people particularly our local community encouraging them to engage with our programme and activities

The value of equal opportunities runs through the heart of the organisation. Our diverse team and their range of experiences are vital to the Bush’s success, but we still have work to do to make sure that Bush staff represent the communities we serve.

We actively encourage people with different backgrounds to join us. We are particularly keen to receive applications from people of colour and disabled people who are currently underrepresented in our team. All disabled candidates who meet the minimum criteria will be invited to interview.

Meet the Bush team

The deadline for applications is 10am on Monday 26 July 2021.

First interviews will take place on Monday 9 August 2021. 

Second interviews dates are to be decided.

We are closely following the government guidelines regarding social distancing, and will let all candidates know in due course whether these interviews will take place virtually or in person.


Venue Manager (Visitor Experience) Job Description 2021.docx (4)

Bush Theatre Application Form

Equal-Opportunities-Monitoring-Form-2021 .

If you need any of this information in a different format or would like to suggest a different form of application please contact our Theatre Administrator, Jessica Pentney by email [email protected] or phone 0208743 3584.