Online show FAQs

We’ve provided some more information below about booking and watching online events including. If you have any further queries don’t hesitate to contact the Box Office on 020 8743 5050 or [email protected].

How does it work?

Our online events stream worldwide, so you can watch it from anywhere. The performance will begin promptly at 2.30pm or 7.30pm GMT on the performance date you select. Following the live stream, you will be able to access the performance for 48 hours.

How much are tickets?

Tickets are £10 with an optional £5 donation and £20 with an optional £10 donation for all performances.

Why are there different ticket prices?

Each ticket holder will have access to the same view, regardless of the price you pay. We’d be grateful if you could consider paying close to what you might normally spend on a theatre ticket. Your support is vital to help secure the future of our theatre in the coming year – each and every penny will make a difference.

If you are planning to watch with more than one person, please consider adding a donation to cover their ticket.

How do I access the stream?

You’ll receive an email with a custom link to view the live stream when you purchase your ticket. You can use your custom link to watch on your laptop, tablet, mobile device – or mirror the show to your smart TV.

We recommend clicking on your link and getting set up at least half an hour before the stream begins. This will give you time to troubleshoot any issues should they arise.

I can’t find my link to view e-mail?

Be sure to check your junk/spam folder! Try searching ‘Bush Box Office’ in your inbox, or let us know and we can resend the confirmation email.

How many tickets do I need to book?

You need to book one ticket per screen, even if you are watching with multiple people on the same screen.

If you want to access the stream from multiple devices or from multiple households, you need to purchase a ticket for each device. You will not be able to share your link to the performance with others.

If you are planning to watch with more than one person, please consider adding a donation to cover their ticket.

Can I watch if I don’t live in the UK?

Absolutely! We want as many people to enjoy our productions as possible, but make sure you check the time the stream will be available from/to in your time zone.

What time zone is the performance time in?

The performance times are always given in local time (GMT). Make sure you’ve checked what time the stream will be available from/to in your time zone if watching from outside of the UK here.

Will the performance be captioned?

All performances will include optional subtitles. Only captions in English (UK) will be available.

To turn captions on or off, click the CC icon in the video frame. This will then give you an option to add English subtitles and also to turn them off.

Will the performance be audio described?

We endeavour to ensure audio described performances of online work are available – please check the event page for details of which performance will have audio description. The audio description will be in English. If you need audio description, please ensure you book for one of these performances. Please note, the audio description will play throughout and cannot be turned off.

On which devices will I be able to watch?

You will be able to watch on any device, such as a computer, smartphone, tablet or smart TV with a stable internet connection.

Can I share the performance to a TV?

Yes, there are multiple ways you can achieve this depending on what devices you are using. Popular methods for doing this include:

  • Casting to your TV: If using a laptop or desktop, we recommend using Google Chrome. In the top right of your Chrome browser window select the three dot menu, then select ‘Cast…’ and chose your casting device. If using an Android device you can cast your device screen using the Google Home app. If using an Apple device you can mirror your screen to an Apple TV device.
  • Connecting your laptop to your TV via a HDMI: Connect the HDMI cable to your laptop and TV, then select the relevant output source on your TV. This will then mirror your laptop screen to your TV.
  • Using an internet browser on your Smart TV: Open your Smart TV’s integrated browser and log into your email. From there, you can open the email we sent you and click on your link to stream.

More details about sharing the stream to your TV can be found in our guide here.

How can I ensure the best streaming experience?

For showtime, there are a few things you can do to avoid any issues.

  • Make sure you have the most updated version of the software you’re using.
  • Close all open windows or applications on your device that you’re not using.
  • It might be worth turning the wi-fi off on your other devices that may cause traffic.
  • For the strongest connection, connect your device to your router directly with an ethernet cable.

We recommend clicking on your link and getting set up at least half an hour before the stream begins. This will give you time to troubleshoot any issues should they arrive.

What can I do if I’m having trouble viewing the stream?

You can try these six steps to fix your stream:

  • Try refreshing your browser. Don’t forget to click the play button after it reloads.
  • Try switching to a different browser.
  • Try using the browser under ‘incognito/private’ mode.
  • Try disabling an ad-blocking software or browser plugins
  • Try a different device.
  • Go to speedtest.net and test your internet bandwidth. You’ll want at least 2Mbps to view the video.

Can I pause the live stream?

The live stream cannot be paused while you are watching it. The video will be available to watch at your convenience for 48 hours after the live stream, and you can pause, rewind and fast-forward as you please.