Guidance for visitors

Everyone is welcome at the Bush and we aim to create a safe, inclusive and respectful space. Achieving that takes all of us – staff, participants and audiences.

The Bush Theatre prides itself on telling stories from a wide range of backgrounds, and amplifying the voices of those from underrepresented communities.

Our staff, participants and visitors are all an important part of the Bush family. We believe everyone has the right to see theatre and use our building, and while doing so they should feel safe and comfortable.

We have a zero tolerance policy relating to harassment, discrimination, bullying and abuse of any kind in our venue or online and the Bush team will respond promptly to any incidents.

If you experience or witness anything in the Bush that concerns you, or makes you feel uncomfortable, you can contact a member of Bush team in the venue or you can contact the General Manager by emailing [email protected].

We also recognise that sometimes the stories we tell can be challenging or emotional. We put together detailed pre-show information for all of our productions (available on each show’s What’s On page) which aims to help you prepare for your visit. If you need somewhere quieter to reflect after a show, please do just ask a member of our team.

Thank you for making the Bush a more inclusive space for everyone. And thank you for being a part of the Bush family.

Bringing animals to the Bush

We want everyone that visits the Bush to feel like they belong and that they are safe while with us. Assistance dogs and guide dogs are welcome at all times, and you can take your assistance dog into the auditorium with you.

To ensure a safe space for all our visitors we will ask you to keep all dogs or other animals either in a travel basket or similar, or on a lead and you will be responsible for ensuring the animal is kept under control and that other people are safe at all times.

Before bringing an animal to visit us, please consider the impact on other people using the space, remembering that some people have allergies or other medical conditions that can be exacerbated by contact with animals or may have a fear response arising from past experiences with animals. Please also bear in mind the past history of your animal, in particular any past trauma that may affect its reactions to people and its familiarity with close contact with people in a new environment that is often busy and where space can be limited

If our Venue team may decide that your animal may be a risk to other visitors or that the animal may cause others to feel uncomfortable the team will ask you not to bring the animal into the venue.

Animals other than trained assistance dogs are not allowed in the performance spaces, including the theatres, private rooms or offices without prior consent. To arrange consent, you can contact the General Manager by emailing [email protected].

If you are planning to bring an assistance dog with you when you visit, to ensure your visit is as enjoyable as possible please let our Box Office team know when make your booking. We recommend booking an aisle seat if you need to bring your dog into the auditorium with you.

Our community is at the heart of everything we do, and we really value your feedback. If you have any feedback, thoughts or questions, please email [email protected].