FAQs

Do you have questions about your visit to the Bush Theatre? We understand that coming to the theatre might be a little different at the moment. Please read our FAQs below, or get in touch if we can help by calling the Box Office on 020 8743 5050 or emailing [email protected].

We encourage all our visitors and staff to be mindful of others who may not yet feel comfortable with the relaxing of restrictions.

  • Give people lots of space.
  • Wear face coverings when you are moving around the building or seated in the theatre.
  • Wash or sanitise your hands regularly.
  • We advise all patrons take a rapid lateral flow test before visiting the building.

 

When can I arrive at the Bush Theatre?

The Bush Theatre is open from 10am, Monday – Saturday. Food and drinks are available in our Library Bar, and you’re welcome to use our spaces to meet with friends, read in our Script Library, or do a bit of work on your laptop. To make visiting the Bush as safe as possible, we have made key changes to the Library Bar and front of house areas, including introducing table booking. Please book a table in our Library Bar via our booking form to avoid disappointment.

If you’re not having food or drink in the Library Bar, we encourage audiences to arrive fifteen minutes before the performance is due to start.

 

What should I do when I get there?

When you arrive at the Bush Theatre, you are welcome to get a drink or some food in our Library Bar or you can head straight to your assigned entrance, which is signposted on your e-ticket. The entrances are assigned based on seating blocks.

If you are seated in Block A please go to Entrance A on Pennard Road.
If you are seated in Block B please go to Entrance B at the front of the Bush Theatre terrace.
If you are seated in Block C please go to Entrance C at the back of the Bush Theatre terrace.

There will be an usher at each entrance who will welcome you and direct you to your seat once the house is open.

Please check in using the NHS COVID-19 app on arrival. Please do not enter the building if you or anyone you live with have experienced symptoms of COVID-19 within the last 14 days, or if you have been advised by NHS Test and Trace to self isolate.  

 

Will I get a refund if the show is cancelled?

In the event of the show being cancelled or postponed for any reason, please rest assured that you will be entitled to a refund and our Box Office team will be in touch to arrange it with you.

 

Will I be able to get in if I’m late?

There may be no late admission, so please arrive in plenty of time to ensure you can get in.

 

What should I do if I can’t access my e-ticket?

If you haven’t received your e-ticket by email, please contact our Box Office for assistance. You can either show your e-ticket on your mobile device, or you can bring a printed version. If you arrive at the venue without your ticket, please go to the Box Office where we will assist you.

 

What should I do if I can’t make it?

If yourself or a member of your household has been asked to isolate due to COVID-19, then your tickets can be refunded up to 2 hours before the performance, or exchanged for free to another performance at an appropriate time. Please contact our Box Office at least 2 hours prior to your performance to arrange a refund or exchange.

If you can no longer make the performance due to other reasons, then our usual ticketing terms and conditions apply. We’re happy to exchange tickets for performances of the same production. We have to charge a £2 administration fee (per transaction) for this, and we can only exchange tickets if they are returned to us at least 48 hours before the performance.

 

Can I sit with my friends?

Yes. You are welcome to book tickets to sit with a friend, or to meet friends in our Library Bar.

 

I have an access requirement which means I need to sit in a certain place, but there aren’t any suitable seats available to book online. What can I do?

If for any access reason you need to sit in a certain place in the auditorium – for instance, a single seat or at the end of a row near an exit – please get in touch with our Box Office team and they can offer you support if these seats are not available to book online. You can email us or give us a call on 020 8743 5050.

 

Do I need to wear a face covering?

We strongly encourage everyone in our building to wear a face covering when visiting us – aside from when you are eating or drinking, and unless you are exempt – and out staff will be wearing face coverings too. This helps to keep everyone safe.

 

What should I do while inside the building?

We want to support all our visitors to feel comfortable in our building, so we ask everyone to be considerate of those around them.

  • Please use the hand sanitiser provided at entrances when entering and exiting the building.
  • Keep your distance from others that may not feel ready to be close to people.
  • Please follow the one way system around the building.
  • Please register for Test and Trace with the NHS COVID-19 app. You will be able to register at your designated entrance.

 

Will there be toilets available?

Yes, there are toilets located on the first floor and a further accessible toilet on the ground floor. To help people feel comfortable we ask you to give plenty of space to others and wait outside if the room is busy.

 

Will I be able to leave the auditorium once the show has started?

There may be no readmission once the show has started – so if you decide to leave the auditorium during the show, you may not be able to re-enter. If you do need to leave for any reason, please use the entrance you came in by.

 

Can I get a drink or food before the show?

Yes – the Bush theatre will be open before and after the show for drinks and food seated in our Library Bar. You can book a table in advance via our booking form to avoid disappointment. We will be operating both bar and table service and will only be accepting cashless payment to reduce contact.

If you are ordering food, to guarantee your order arrives before the show, please place your order no later than 30 minutes before the performance begins.

Please follow the latest Government guidelines on meeting with others. You can meet with people from outside of your household or support bubble, but we encourage you to give space to other people and groups.

If you’d like to buy a drink to take in to the auditorium with you, we will also be taking drinks orders in the entrance queues. Please note, we will only be accepting cashless payment to reduce contact.

 

Who should I contact if I show symptoms after attending the venue?

If you start to develop symptoms of Coronavirus, you should self-isolate and get tested as quickly as possible. If you then test positive, NHS Test and Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.

 

How many other people will be there?

The maximum capacity in the Holloway Theatre for Old Bridge is 195. For Fair Play and Red Pitch, the maximum capacity in the Holloway Theatre will be 238. The maximum capacity in the Studio is 60.

The maximum number of people we can have in the Bush Theatre building is 450.

 

How often are the spaces cleaned?

We have increased our cleaning rotas throughout the venue. The auditorium is cleaned before and after every performance. Front of House areas including toilets are cleaned throughout the day, before, during and after every performance. All surfaces are frequently cleaned while audience members are in the theatre.

 

What other safety measures do you have in place?

We have worked hard to ensure the safety of all our visitors and staff when in the Bush Theatre building. You can read the full list of safety measures on our COVID-19 Health and Safety measures page.

See it safely mark - yellow tick in the shape of two light beams, with the hashtag #BackOnStage

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.