Do you have questions about your visit to the Bush Theatre? Never been to the Bush before? Have a read of our FAQs below.
Still got questions? Get in touch by calling us on 020 8743 5050 or emailing [email protected].
Frequently asked questions:
- When can I arrive?
- Will I get in if I’m late?
- Will I be able to leave once the show starts?
- How will I get my tickets?
- Is there a dress code?
- What if I can’t make it?
- What if the show I want to come to is sold out?
- Can I get something to eat or drink?
- How many other people will be there?
- How do I get to the Bush?
- How can I pay?
- What is the Bush’s building like?
- What are the Terms and Conditions?
- How can I stay safe from COVID-19?
When can I arrive at the Bush Theatre?
The Bush Theatre is open from 5pm Monday to Saturday, or 1pm on matinee days. Food and drinks are available in our Library Bar and Café, which is serving from 5pm daily.
You’re welcome to use our spaces to meet with friends, read in our Script Library, or do a bit of work on your laptop.
If you’re not having food or drink in the Library Bar and Café, we encourage audiences to arrive no later than fifteen minutes before the performance is due to start.
Will I be able to get in if I’m late?
You might not be able to get in if you’re late, but we do our best whenever we can. Due to the intimate nature of our performance spaces, it is not always possible to admit latecomers, or to get you to your booked seat. Please arrive in plenty of time to ensure you can get in.
We want all of our audience members to have the best experience. Both of our performance spaces are very intimate, so anyone entering after the show starts can cause considerable disruption both to other audience members and to the actors. Often audiences have to actually cross the stage to get to their seats, and the actors sometimes use the audience entrance to enter and exit.
Will I be able to leave the auditorium once the show has started?
There may be no readmission once the show has started – so if you decide to leave the auditorium during the show, you may not be able to re-enter. If we can let you back in, you might have to wait for a suitable moment in the show and you may not be seated in your booked seat. If you do need to leave at any time, you can – just do so using the door you came in through.
At Relaxed and Chilled performances, you can leave and re-enter the performance space at any time.
How will I get my tickets?
All tickets are issued as digital e-tickets. These will be emailed to you when you book, and you’ll need to show these when entering the performance space.
If you can’t find them, try searching your email inbox for ‘e-tickets’ (or check your spam folder). If you haven’t received your e-ticket by email, you can access them by logging in to your account here and clicking ‘E-tickets’.
If you still cannot find your tickets, please contact our Box Office for assistance. You can either show your e-ticket on your mobile device, or you can bring a printed version.
Is there a dress code?
There is absolutely no dress code at the Bush Theatre. You can come in whatever you feel comfortable wearing – tracksuits to glam.
What should I do if I can’t make it?
We are happy to exchange tickets for performances of the same production, subject to availability. We have to charge a £2 transaction fee for this, and you need to call or email us by 10am on the day of the performance.
If you think you have COVID, government advice is to stay at home. If you or someone in your party tests positive for COVID-19, or has symptoms, your ticket may be exchanged for another performance of the same production (subject to availability) free of charge, or a credit voucher (valid for twelve months), if you email the Box Office by 10am on the day of the performance.
If the show is sold out, we can attempt to resell your tickets for you. If we do manage to resell your tickets, we will give you a refund to your original payment method minus a £2 admin fee. (We can’t guarantee to be able to resell your tickets, and will only be able to resell them if we have sold all of our tickets.)
What if the show I want to come to is sold out?
If the show you want to come to is showing as sold out, you might still be able to get tickets.
Waiting list: You can email us to ask to be added to the waiting list. If we get tickets returned to us in advance, we will offer them to our waiting list on a first-come-first-served basis. When you email us, let us know your three preferred dates and give us a contact phone number.
Returns queue on the day: We cap our waiting list at 10 customers per performance. When our waiting list is full, you are welcome to join a returns queue in person at the Box Office from 2 hours before the show.
Become a supporter: Supporters have access to the best seats even at sold out shows. Supporter memberships from just £30 a month. Find out more here.
Can I get a drink or food before the show?
Yes, our vibrant Library Bar will be open before and after the show for drinks and food.
We have a wide range of drinks, including beers from creative London brewery Two Tribes, low- and no-alcohol options and mixed-to-order cocktails.
How many other people will be there?
The maximum capacity in the Holloway Theatre is 220. The maximum capacity in the Studio is 60.
The maximum number of people we can have in the Bush Theatre building is 450. Our front of house areas can get busy before a show starts.
How do I get to the Bush?
We’re easily accessible by public transport. Our home in West London is opposite Shepherd’s Bush Market tube station and a ten minute walk from Shepherd’s Bush station. Find out more about how to get here.
How can I pay?
You can book online or pay in person using any major credit or debit card, or contactless devices. Please note, our Library Bar and Box Office are currently card-only.
What is the Bush Theatre building like?
Our building is a Victorian library which was refurbished in 2016 to become a modern, accessible and sustainable theatre. There are two intimate and unique performance spaces where you’re never more than a few meters from the stage. There’s also the Library Bar and our garden terrace on the ground floor. Toilets, rehearsal rooms and offices occupy the two floors upstairs. Find out more and see photos of the venue here.
Our bar is often bustling with artists and audience members, with only the best tunes playing. We often get busy in the 45 minutes before a show starts.
There is step-free access available to all areas of our building. Find out more about accessibility here.
What are the Terms and Conditions if I buy a ticket?
When you book for any event at the Bush Theatre, you must agree to our Terms and Conditions. These are available to read on our website here.
We also ask all visitors to adhere to our Guidance for Visiting the Bush, which you can read here.
If I’m worried about COVID-19, how can I stay safe?
We have worked hard to ensure the safety of all our visitors and staff when in the Bush Theatre building. You can read the full list of safety measures on our COVID-19 Health and Safety measures page.
Our performance spaces use an air handling system, fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance.
We encourage all our visitors and staff to be mindful of others who may not yet feel comfortable with the relaxing of restrictions.
- Wash or sanitise your hands regularly, especially when entering and exiting the building.
- Keep your distance from others that may not feel ready to be close to people.
- You can choose to wear a face covering if you would like.
If you you have COVID-19, government advice is to stay at home. The best way to stay safe is to get vaccinated. Latest government advice available here.
We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest industry COVID-19 guidelines, to ensure the safety of our staff and audiences.